Customer request using TomTom Taxi

To receive and respond to customer requests, do the following:

1. Make yourself available to receive TomTom Taxi offers.

   When a new request arrives the New customer request panel is shown. The panel contains details about the customer's location and the cost of the order.

2. Tap on the yellow panel to open the details screen. If you don't want the customer, tap on the screen outside of the yellow panel to return to the Driving View.

   If you don't react then the yellow panel closes after a short time.

   

3. The approximate location of the pick-up is shown on the map. Tap Accept if you are interested in this customer.

   If you are not interested in this customer tap Refuse or wait a short time. The Driving View then appears.

   Important: Tapping Refuse or not reacting to the offer may affect your TomTom Taxi rewards which can reduce the number of offers you receive in the future.

   

4. After you have applied for an order TomTom Taxi determines which of the drivers that applied is the best candidate to receive the order. This can take a few minutes. The information bar shows that the selection process is in progress.

   Tip: Don’t pick up other customers while you are waiting for the selection process to finish.

5. After a short time you receive notification of whether you have been selected or not.

   When you are selected you see the message You have been selected! Go to pick-up now. In the information bar the green tick shows you have won the order. The route to the pick-up location is calculated immediately and you can start driving to the pick-up location.

   When you are not selected you see the message Sorry, you were not selected this time. In the information bar the red cross shows you lost the order and the green dot shows you are still available.