Cancelling an order - driver

Important: Cancelling the order may affect your TomTom Taxi ranking which can reduce the number of offers you receive.

1. In the Order details screen, tap Cancel order to show the Cancel order screen.

   

2. If you want to speak to the customer, call the customer's phone number if it's available.
3. Tap YES to cancel the order.
4. On the feedback screen, tap the screen to give the reason you want to cancel the order.
5. Tap Next.
6. When you give Other reason as the reason for cancelling, enter the actual reason for cancelling.
7. Tap Next.
8. On the Order cancelled screen, tap Done.

   You return to the Driving View.

Note: Your availability is automatically set to No.