In rare cases, your TomTom VIA may not start correctly or may stop responding to your taps.
First, check that the battery is charged. To charge the battery, connect your VIA to the car charger. It can take 3 - 5 hours to fully charge the battery depending on the type of device.
Important: Do not charge your device using your vehicle's own USB port because it is not powerful enough.
If this does not solve the problem, you can perform a reset. To do this, press and hold the On/Off button until your VIA begins to restart.