Device does not start or stops responding to commands

If your device is not responding, first check that your device’s battery is charged. Your device will alert you when its battery charges are low and critically low. Low and critically low battery charges will cause your device to lose its connection to TomTom services. If your battery’s charge is depleted, your device will switch to sleep mode.

If this doesn’t solve the problem, you can perform a restart. To do this, press and hold the On/Off button until you see the TomTom logo and hear the drum roll.