Update your device-account combination

If you connect an "unknown" TomTom navigation device to HOME that is not linked to the TomTom account you are logged in with, you are asked to update your device-account combination. This can happen if you own more than one navigation device or connect a device to your computer that belongs to someone else such as a friend, or a family member.

A message appears which says The device that is connected to your computer is not linked to the TomTom account you are logged in with. This is because only ONE device can be linked to each MyTomTom account at a time.

Note: If you own more than one navigation device, we recommend you create a separate MyTomTom account for each one.

There are various options for you to choose from at this point depending on your situation.

1.To start using the other device that you own, you need to login with the account that is linked to that device and choose Log in with a different TomTom account. If you need to create a new account for the currently connected device, choose Log in with a different TomTom account.
2.If you have several devices connected to your computer and have selected the wrong device, choose Switch connected devices.
3.If you own one device but for some reason, need to occasionally connect another one, you need to take care.

Warning: If you choose Link the new device to your TomTom account, this action cannot be undone and any services you may have (eg. traffic, downloadable maps etc.) are transferred to this newly linked device and you will NOT be able to use your services with your other device any more! Also you can only change the device linked to your account ONCE every six months so you cannot change your device back again quickly if you realise you've made a mistake.

In this situation, we recommend you create a new account for the device, even if it is only occasionally connected to your computer. This will avoid you accidentally transferring your services to it.

Tip: If you choose Link the new device to your TomTom account, HOME gives you a warning to make sure your choice was intentional.

4.If you own one device but have purchased a newer model and you won't be using your old device any more, choose Link the new device to your TomTom account. This is fine in this situation because you DO want all your services to be transferred to your new device on a permanent basis and you won't be changing back to your old device.