I'm not earning Fitness Points

We need your heart rate and activity data to calculate your Fitness Points. To earn Fitness Points, your TomTom Sports watch needs to measure your heart rate, and be in an activity.

Fitness Points can be calculated for running, treadmill, trail running, walking, cycling and indoor cycling, ski, snowboard (if the sports device is worn on your wrist), gym and freestyle activities.

You won't earn Fitness Points for the following situations:

• Doing an activity where your heart rate stays low.
• When your heart rate is not measured:
  • The heart rate sensor is switched off
  • Heart rate tracking is switched off.
• Activities where heart rate is not measured:
  • Swimming. This is a great activity that combines low impact movement with relatively intense activity. However, the heart rate monitor does not work in water.
  • Skiing or snowboarding when your watch is worn over your ski jacket.
  • Cycling when you are using the bicycle mount.

Important: You must use the correct activity on your watch to record your sports activity, for example use Run when you are running, and Gym when in the gym. Using a different activity can affect your Fitness Points and give you an incorrect Fitness Age.