No customer waiting at the pick-up location

If you arrive at the pick-up location and your customer is not there, tap No show.

The Cancel order screen appears. If the customer has given a phone number, the phone number is shown. You can call the customer to find out the customer's location.

Tap No to return to the pick-up screen. Tap Yes to cancel the order.

Important: Cancelling because of a no show does not affect your TomTom ranking. However if you have more no shows than the average driver it could affect your ranking.