Follow the instructions given by your TomTom Taxi Assistant to navigate to the pick-up location.
The information panel
In the information panel you can see the status of the order, for example En route to pick up, the name of the customer or venue, and the address (street and city) of the pick-up location. If there is no house number specified, the precise location of the customer is shown by a pin on the map.
Customer and order details
To see detailed information about the customer and order, tap the ‘arrow’ button next to the customer's name.
Text messages from the customer
A green balloon icon next to the button shows that the customer has sent you a text message. This message is shown on the Order details screen.
Estimated arrival time
Below the address you can see the estimated arrival time and the time in minutes that it will take you to arrive at the pick-up location.
On arrival
Tap the Report Arrival button when you have reached the pick-up location. When your status changes to Arrived, the customer receives notification that you have arrived at the pick-up location.
Early arrival
If you tap the Report Arrival button when you are not near the pick-up location, the Early arrival screen is shown. Tap Yes if you are sure you have arrived. Tap No if you want to continue to navigate to your pick-up location.
