TomTom Taxi Assistant puts you in contact with people who need a taxi. The Taxi Assistant uses TomTom's advanced navigation and TomTom HD Traffic to guide you to your pick-up and drop-off locations, reducing your workload and making your journeys better.
How does it work
When a customer orders a taxi TomTom Taxi determines which taxi is best available to pick up the customer. The customer enters the pick-up location and the drop-off location, and the TomTom Taxi Assistant navigates you to those locations. When the customer has not entered a drop-off location you can manually enter the address.
When you are selected for an order Taxi Assistant helps you during your entire journey. It finds the fastest route, avoids traffic and informs you and your customer about the expected trip duration and arrival times.
You can also use Taxi Assistant when picking up non-TomTom Taxi customers, such as your regular customers or customers who hail you in the street.
Costs
You only have to pay for the orders you have accepted. When you receive a customer request, the order fee is shown on the screen. There are no monthly fees or other subscription costs. Visit tomtomtaxi.com for more information.
Getting customers
If you want to receive customer requests from TomTom Taxi, you must set your availability to YES. Customer requests appear when available and applicable to you. If you are driving TomTom Taxi customers or other customers, you are automatically not available for new TomTom Taxi customer requests. If you are on a break or don’t want to be available for new customer requests from TomTom Taxi for other reasons, you can manually set the availability to NO.
Reward
If you accept customer requests, pick up customers on time, don’t cancel orders (unless there is a no show) and receive positive customer feedback, you are rewarded by being offered more customers.
Giving feedback
You can give feedback about your experience with your customer. TomTom Taxi collects feedback to check for bad customers. Bad customers are not allowed to use the service.
If you complain about a misbehaving customer we evaluate the complaint and determine if the customer needs to be excluded from using the service. Remember that your customers can also give feedback about you.